Shipping & Returns
The shipping cost for most items is based on the item's size, weight, shipping method, and delivery address. When an estimated shipping cost is displayed, it is calculated using our lowest-cost shipping method. Your actual shipping costs are calculated at checkout.
Time, Location, and Handling
Most orders ship the same day. All orders received weekdays between midnight and 2 PM EST will ship the same day for all in-stock merchandise. Orders placed after 2 PM or on weekends and holidays are processed the next business day.
Most purchases are shipped from our warehouse in Monroe, North Carolina. Some items may ship from a third-party supplier and may take longer to process. Items ordered together may not necessarily arrive in a single box.
We only ship to locations within the United States at this time. Please note that some items can only be shipped within the contiguous 48 states due to size or weight. We cannot ship to PO boxes.
While we make every effort to have all items available and in-stock, backorders may happen. Backorders are shipped as soon as possible using the shipping method chosen at checkout.
We want you to be happy with every purchase and are proud to stand behind the products we sell. If any of our products fail to meet your expectations, simply return them within 60 days and we will promptly replace them or refund the cost, whichever you prefer.
How to Return
Complete the return form that came with your order and carefully repackage the merchandise along with the form. Ship the package to us using the address on your return form or the address below.
Main St. Supply, LLC
101 North Sutherland Ave.
Monroe, NC 28110
Refund or Exchange
Your refund or exchange will be processed within 7 business days of receipt of the returned item. For refunds or exchanges of non-defective merchandise, we will refund the purchase price less shipping.
If you have any additional questions regarding shipping or returns, please send us an email at [email protected] or call our Customer Service Department at 800.624.8373 Monday - Friday, 8 AM to 5 PM EST.